most common questions

What types of hair do you sell?

We offer premium virgin and raw hair bundles, closures, frontals and wigs in various textures, including body wave, straight, deep wave, and water wave.

 Are your hair extensions 100% human hair?

- Yes, all our products are 100% human hair, ethically sourced, and free from synthetic fibers or chemical processing.

How long does the hair last?

- With proper care, our hair can last 12–24 months or longer. Longevity depends on maintenance and frequency of use.

Can the hair be dyed or bleached?

- Yes, our hair can be dyed, bleached, or styled with heat tools. For best results, we recommend consulting a professional stylist.

How do I care for the hair?

• Use sulfate-free shampoos and conditioners.

• Wash the hair gently in lukewarm water.

• Avoid excessive heat and use heat protectants.

• Store in a silk or satin bag when not in use.

How do I determine how many bundles I need?

For a full install:

• 10–14 inches: 2–3 bundles.

• 16–20 inches: 3–4 bundles.

• 22+ inches: 4–5 bundles.

What is the difference between virgin and raw hair?

• Virgin Hair: Hair that has been minimally processed to maintain its natural texture and quality.

• Raw Hair: Completely unprocessed, cut from a single donor, and is the highest-quality hair available.

Does your hair shed or tangle?

Answer richtextOur hair is designed to be tangle-free and minimal-shedding when maintained correctly. Use a wide-tooth comb or a paddle brush to minimize shedding.

Are the wefts double-stitched?

Yes, all our wefts are double-stitched to ensure durability and reduce shedding.

 

How often should I wash my extensions?

Wash your extensions every 2-3 weeks, depending on how often you wear them. Overwashing can strip the natural luster.

Can I use heat on the hair?

Yes, but always use a heat protectant to prevent damage and maintain the integrity of the hair.

Can I swim with the hair?

Yes, but it is advised to:

• Braid or tie the hair before swimming.

• Rinse immediately after swimming to remove chlorine or saltwater.

• Use a leave-in conditioner to protect the hair.

How do I prevent tangling and matting?

• Brush the hair daily with a paddle brush or wide-tooth comb.

• Avoid sleeping on wet hair; use a silk or satin bonnet at night.

• Avoid products with alcohol, as they can dry out the hair.

Do you ship internationally?

Yes, we offer international shipping. Delivery times and shipping fees depend on the destination country.

Can I cancel or modify my order?

Once an order is placed, it is processed immediately to ensure timely fulfillment. This means changes or cancellations are not allowed after submission. Please double-check your order details, including product selections and shipping information, before finalizing your purchase.

Can I cancel or modify my order?

Once an order is placed, it is processed immediately to ensure timely fulfillment. This means changes or cancellations are not allowed after submission. Please double-check your order details, including product selections and shipping information, before finalizing your purchase.

 How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use the tracking number to monitor your package.

What happens if I receive the wrong product?

If there is an error in your order, please contact us immediately. We will ensure the correct item is sent at no additional cost.

How do I contact customer service?

Our team is here to assist with any product concerns. Please contact our customer support right away at hello@reverietresses.comduring our business hours, Monday–Friday, 9 AM–5 PM CST so that we can work together to find the best solution. Your happiness is our mission, and we are dedicated to ensuring your experience with Reverie Tresses is nothing less than amazing.

Can I become a brand ambassador?

We’re always looking for passionate individuals to represent Reverie Tresses! Visit our Ambassador Program page to apply.

More questions? Contact Us